Case study: Automated referrals should save Boston hospital $7M per year

Boston Medical Center has taken on a new tool it hopes will generate an additional $7 million each year by automating and improving its referral process.

Until recently, doctors have complained that patients sometimes failed to follow up on referrals in a timely manner or skipped appointments. Patients, meanwhile, said the referral process was long, confusing and full of inaccurate information.

Now, the 575-bed hospital, the primary teaching affiliate for Boston University's School of Medicine, has gone live with a portal-based referral management solution developed by Scottsdale, AZ-based Carefx Corp. Since May, the technology has already helped the hospital improve scheduled referrals by 20 percent, reduce no-shows by 5 percent and increase referrals by close to 100 a day, or about 10 percent growth.

To learn more about this project:
- read this Healthcare Finance News article

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