Why great customer service is vital for EHR vendors; ONC to launch five-year survey on EHR privacy;

> Achieving Stage 1 of Meaningful Use once again was the top IT priority for health IT executives, according to the results of the Healthcare Information and Management Systems Society's most recent leadership survey. Thirty-eight percent of executives, surveyed between December 2011 and January 2012, called Meaningful Use their most important IT undertaking, down from 49 percent in 2011, but still well ahead of the 15 percent of execs who said that focusing on clinical systems was their top priority. FierceHealthIT

> In his most recent blog post, SRSsoft CEO Evan Steele talks about the importance of great customer service for electronic health records vendors. "Physicians rely on their EHR vendors not only for the technical support necessary to achieve meaningful use, but also for the educational resources required to successfully navigate the program," Steele said. "Unfortunately, this kind of support is not universally available within the industry." Post

> Officials with the Office of the National Coordinator for Health IT want to know what the public thinks about electronic health record security and privacy. To that end, it will launch a survey of 10,000 individuals (2,000 people per year for five years) to get their thoughts on the matter, Health Data Management reports. They survey, outlined in the Federal Register, will track respondents' attitudes and concerns over time, as technology and systems mature. Article

And Finally... At least he got something he needed ... sort of. Article

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