Anthony Cirillo

Anthony Cirillo
Anthony Cirillo

Anthony Cirillo is president of The Aging Experience. He helps organizations craft experiences and seize opportunities in the mature marketplace, and helps family caregivers thrive and individuals make educated aging decisions. A consultant and professional speaker, Anthony also is an executive board member of the Dementia Action Alliance.

Stories by Anthony Cirillo

Patient satisfaction measures: Goodbye HCAHPS, hello Yelp

I have always contended that the experience of care is the total experience, and I go out of my way in my keynotes to look at how the experience impacts everything--billing, patient safety and quality, discharge and transitions. Yet HCAHPS only looks at a small slice of this, if any at all.

Good health is a societal issue, not a medical one

You may have noticed that the Centers for Medicare & Medicaid Services has introduced some new accountable care organization models that take into account social health-related needs such as food insecurity or unstable housing, and it wants to see whether addressing these needs can help improve health outcomes and reduce costs. It’s as they say, a good start.