Building a brand is essential for any hospital or healthcare system to attract and retain new patients, as well as top physicians during an era of consolidations, mergers and closures, according to a blog post on Nursescount.com.
Six years ago Park Ridge Health in Hendersonville, N.C., had the worst patient satisfaction scores in Western North Carolina. Today, after an initiative to change its hospital culture and increase focus on customer service, it boasts the highest rating in the region and the third-highest in the state.
Hospital reputations play an outsized role in both quality assessments and day-to-day operations, several experts told Becker's Hospital Review.
Cincinnati Children's Hospital Medical Center intended on Friday to live tweet for the first time during a gastric bypass and vagotomy operation for a 12-year-old girl with a rare medical condition that drew national media attention. But a few minutes into the operation, social media staff reported surgeons couldn't proceed with the operation due to an unexpected complication, according to the Cincinnati Business Courier.
Guest post by Nancy Cawley Jean, senior media relations officer for the Lifespan health system in Rhode Island Over the years, the way we communicate with patients has changed drastically. I...
Hospitals that have visible and accessible chief nurses and also involve nurses in care-delivery decisions offer better quality of care, according to a new study published in The Journal of Nursing Administration.
Rural health, already in crisis due to many states' failure to expand Medicaid and a federal government proposal to recertify critical access hospitals, now faces another challenge: a desperate need for healthcare workers.
Hospital CEO turnover reached a record high in 2013, according to a report from the American College of Healthcare Executives.
A set of 25 guiding principles from the Association of American Medical Colleges can help organizations assess hospital ran king s and scorecards.
Closed hospitals in New Jersey are no longer abandoned buildings thanks to developers who purchase and reopen them as private medical facilities that provide similar services, the New York Times reports.