patient satisfaction news from FierceHealthcare
NewsHospitals ready for value-based purchasing with higher patient satisfaction
Despite the dark cloud of reduced reimbursements, hospitals are prepared for value-based purchasing (VBP) with patients reporting higher satisfaction levels, according to Press Ganey. Noting that the Read more...
From the top down: Why management influences employee satisfaction
It doesn't take a gaggle of European researchers to tell you that unhappy employees can affect work performance, but that's just what researchers at the Université François Rabelais in Read more...
Show off patient satisfaction scores to drive business
The industry's increased focus on patient satisfaction will not only help hospitals avoid reimbursement penalties; it also could help them attract patients. Displaying patient satisfaction scores and Read more...
Billing process linked to long-term patient satisfaction
Patients satisfied with hospital billing processes are five times more likely to recommend the hospital to a friend, according to a study by cash flow management company Connance released yesterday. Read more...
ER wait time pledges improve patient satisfaction
As hospitals prepare themselves for reimbursement changes based partly on patient satisfaction scores, hospitals are coming up with new ways to provide better customer service and timely care, Read more...
Train hospitals in customer service to boost patient satisfaction
With reimbursements on the line, hospitals are paying more attention to keeping their patients happy. At the University of Kansas Hospital, customer service training helped the organization boost Read more...
Patient satisfaction scores could be swayed by 'nocebo effect'
Patient satisfaction reporting could be affected by the "nocebo effect"--the opposite of the placebo effect--in which patients have low expectations and report low outcomes, thereby affecting Read more...
Hospital room service boosts patient-centered care
Similar to calling a restaurant for delivery or phoning in a hotel meal order, patients are experiencing a new a room service model at hospitals. Atlanta's Emory University Hospital Midtown now Read more...
Why treating patients like customers means reimbursement dollars
With Medicare penalizing hospitals with low patient satisfaction scores starting next year, more hospitals are certainly taking note of how happy their patients are in areas other than clinical care. Read more...
Physicians fail to ask patients about complementary medicine despite demand
Even though proponents boast its benefits, complementary medicine often is not the topic of discussion between physicians and patients, according to a new report by QuantiaMD. In fact, more than Read more...
| Press ReleasesSkylight Healthcare Systems and Sparling Help Deliver Optimal Patient Experiences on Select ProjectsImproving Hospital IT Architecture to Create Better Outcomes and an Enhanced Patient and Family Experience SAN DIEGO--(BUSINESS WIRE)-- To help hospitals capture the full value of IT architecture by Read more >> Centra Health and TeleHealth Services Partner to Launch Enterprise Interactive Patient Education for Patient Satisfaction and SaCentra Health will utilize TeleHealth's enterprise interactive patient education solution to increase patient satisfaction and safety scores across the system.Lynchburg, Va. and Raleigh, N.C., Feb. 2 Read more >> Awarepoint Reports Record Sales and Installations for its Market-Leading Real-time Location System (RTLS) Solutions89 hospitals contract for Awarepoint software and technology platform in 2011 to improve patient throughput and flow, care team efficiency, and asset inventory management and availabilitySAN DIEGO, Read more >> MedData, Inc. Acquires MedDirectCompany Further Enhances Medical Billing Innovation with Patient-Centered Communications and Reimbursement Technologies BRECKSVILLE, Ohio--(BUSINESS WIRE)-- MedData, Inc., a leading provider of Read more >> NBCH Joins Forces with The Delta Group to Initiate Program for Advancing Value-Based Expenditures with HospitalsWASHINGTON--(BUSINESS WIRE)-- The National Business Coalition on Health (NBCH), a non-profit organization of purchaser-led business and health coalitions, announced it will embark on a formal Read more >> |
