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Related Tags healthcare system   St. Luke's Episcopal Hospital   Dr. David Pate   Beth Israel Deaconess Medical Center
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Case study: TX hospital uses 'lean manufacturing' methods

April 16, 2008 — 6:59am ET
At St. Luke's Episcopal Hospital, administrators were as likely to get a patient letter saying that their experience was dreadful as they were to get letters praising the hospital experience. Hoping... Read more...