Hospital Impact news from FierceHealthcare
NewsNo one-size-fits-all fix to patient experience
When deciding strategies for patient experience improvement, most hospitals look to the common Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, yet no two hospitals Read more...
Protect against fatal smartphone distractions
With the proliferation of personal tech tools entering the workplace comes the merging of personal and professional devices, especially smartphones. The trend could lead to potentially fatal Read more...
Hospitals increase sales reps, liaisons to promote services, satisfaction
Hospitals are increasingly taking a more aggressive approach to physician sales, hiring former pharma and medical device reps--and more of them--to talk to docs about referrals and patient Read more...
Why less-than-perfect patient satisfaction scores matter too
Hospitals undoubtedly are focused on patient satisfaction scores, but are they too focused on only the top scores? Do they consider anything less than 100th percentile for Hospital Consumer Read more...
How will social media hold up at hospitals?
Although many hospitals cannot devote the time to social media as some larger institutions, there are increasing numbers of health systems making an entry in the social media world, as well those Read more...
Ignoring disruptive doc behavior can hurt your bottom line
"I have never met a healthcare executive who wasn't continuously watching his or her bottom line. I also have never met a healthcare executive who could actually see the effect that poor Read more...
Relationship-centered care can fix a broken system
A good friend of mine, who is a healthcare quality leader in Maine, said a recent healthcare experience really showed her how poor continuity and a lack of relationship can compromise care, writes Read more...
ACOs must have a strong long-term care component
Hospitals must develop stronger relationships with long-term care providers and home health agencies in preparation of participating in a successful ACO, says a longtime healthcare marketing and Read more...
Bullying in the hospital workplace
Hospital Impact's Nick Jacobs discusses the issues associated with bullying in the hospital workplace. "With 20-plus years in healthcare executive management, I've seen all levels of this practice, Read more...
Health Net plans asset selloff; Pfizer considers big layoff;
> California health plan Health Net is considering a selloff of some of its business in Arizona and the Northeast. FierceHealthFinance > Pfizer is considering a big layoff, letting about Read more...
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