Tag:
customer service
Latest Headlines
Latest Headlines
Horizon opens retail store with customer service, technology
In another sign that the insurance industry is becoming more consumer-oriented, one more big insurer announced that is opening a retail store to enhance the member experience. Horizon Blue Cross Blue
Telemedicine's real threat to practices is better service
If retail health clinics represent a tough source of competition for traditional physician practices, online telemedicine providers may force offices to seriously step up their games in terms of
Insurers use IT triggers to communicate on member wellness
As health insurers increasingly are expanding their business to focus on member health and wellness, they are finding that one particular information technology (IT) tool, known as trigger-based
Healthcare delivery the Disney way
My daughter let slip the helium balloon we had just bought her for a fraction of a second--long enough for a tearful catastrophe. Within another 30 seconds, a member of the Disneyland security
Insurers improve diabetes care, get low marks for other coverage
California's health plans received positive marks for customer satisfaction and enhanced diabetes care, but they still should improve treatment for lung disease, attention-deficit disorder and throat
Survey: Health insurance industry has worst customer service
When it comes to customer service, health insurance companies rank dead last. In a survey rating 206 companies across 18 industries, U.S. consumers gave the health insurance industry the lowest
Why patient satisfaction still matters
Deb Beaulieu
A friend of mine recently described a doctor's appointment in which he said he knew (before being told) that his condition was serious because the clinicians and staff were
Satisfied patients more likely to die, incur higher costs
In a surprising new study published in the Archives of Internal Medicine , patients who rated themselves as most satisfied with their doctors not only incurred 8.8 percent higher health expenses in a
Poor systems, not docs, drive bad online reviews
It can be nerve-wracking to have no control over what patients post about your practice on sites , such as Yelp and RateMDs. But a recent study from the University of California confirms other reports
Train hospitals in customer service to boost patient satisfaction
With reimbursements on the line, hospitals are paying more attention to keeping their patients happy. At the University of Kansas Hospital, customer service training helped the organization boost
