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Why 'I'm sorry' still matters: Hospital CEO apologizes for death of actor's brother

Two years after the settlement regarding a well-publicized patient death, President and CEO Sandra Coletta of Rhode Island's Kent Hospital is still apologizing for the death of actor James Woods's Read more...

U of Michigan sees dramatic malpractice savings by saying 'sorry'

In most cases, when doctors or hospitals realize they have a malpractice problem on their hands, their first instinct is is to throw up a protective wall of silence to protect themselves Read more...

Trend: Hospitals apologize for mistakes publicly

Typically, hospitals have shied away from the legal exposure and bad publicity that come with apologizing publicly for mistakes. Lately, however--prompted by the industry's increasing push toward Read more...

Saying 'I'm sorry' grows more popular in med mal cases

Historically, in medical malpractice situations, attorneys have advised doctors and hospitals to deny that any medical error has been made--or even express any form of regret that a patient is Read more...