SPOTLIGHT: Improve communication, limit mistakes

Mistakes happen, but healthcare providers are always striving to limit the damage medical slip-ups cause. There are a number of ways to prevent problems, but rather than pouring money into technology and expensive equipment, one hospital is focusing on improving communication skills to avoid problems. "Poor communication in medical practice is one of the most common causes of medical errors," said Richard M. Frankel, Ph.D., professor of medicine at the Indiana University School of Medicine. The hospital is training employees to use a military technique to communicate in a fast yet accurate way. Op-Ed

Post a comment