SPOTLIGHT: Building a case for case management

Hospital case management was introduced to control costs by managing resources appropriately. It didn't work, however, as case management nurses were quickly relegated to chart review tasks rather than hands-on care management. However, there is still a solid business case to be made for correctly-designed case management programs, particularly if the manager works with patients across an entire episode of care rather than just during their inpatient stay, these authors suggest. Article

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