More healthcare organizations continue to seek ways to improve the patient experience so patients are more involved in their care. To help providers achieve this goal, Sue Larson, co-founder and chief operating officer for Astute Doctor, offered these tips in Heraldonline.com: Communicate clearly, fully explaining what will happen if patients don't adhere to clinician recommendations and don't take steps to change behaviors; work with patients to identify their needs and then set mutually agreed-upon goals; and actively listen to patients in order to elicit patient concerns. Article