Healthcare leaders will notice three emerging major trends this year, according to an opinion piece in Information Week. The trends include retail healthcare, which includes an increase in consumer issues, an increased emphasis on compliance and operational quality, and the overlap of care management and customer service, writes Keith Dayton, senior director of healthcare solutions for Pegasystems. Healthcare leaders who take advantage of these trends "can establish their leadership while improving both the customer experience and their company's performance," he said. Article