Once again, Tony Chen of industry blog Hospital Impact has nailed an important concept--that hospitals can and should learn much from successful retailers. Chen describes how computer vendor Apple became the country's highest earning retailer, generating a staggering $4,000 per square foot in revenues, and teases out some key lessons hospitals can learn from its success. Blog [1]
Links:
[1] http://www.hospitalimpact.org/index.php/leadership/2007/04/25/the_most_innovative_retailer_in_the_worl