You may feel your patients are largely satisfied with your practice or hospital, and you may even be right. The thing is, even if a small percentage of them (even 5 percent) are out there writing up bad reviews of your practice, the results could be unfortunate--including de-selection by managed care companies who do actually monitor such ratings. Bad ratings may also affect your potential for valuable partnerships, noted Owen Dahl, a consultant with Houston-based The Woodlands and Altamash Rahman, administrative fellow at Oncology Consultants of Houston. Article [1]
Links:
[1] http://www.hcplive.com/hcplive/mgma_2009/mgma_de-selection