New program provides staff trained to improve patient service
SAN DIEGO--(BUSINESS WIRE)-- Manpower San Diego recently began using two sources to provide additional training, specifically to prepare its candidates to be successful in the healthcare industry. One source is HealthStream, which has partnered with Manpower to assist their candidates with additional tools that lift their skill level above and beyond the competition. HealthStream is a training firm which until now worked exclusively with hospitals, developing a training schedule specific to a particular hospital’s staff. These programs were designed to cover a variety of subjects, in fact, up to 60 different courses were developed. All of these are now available to Manpower to be used as needed. The second source available to Manpower is its own internal Training Development Center (TDC). The TDC will give their candidates a strong foundation in customer or patient service. This will assist Manpower’s healthcare clients in their efforts to improve their patient satisfaction scores and subsequently their reimbursement as well. Both of these training sources are provided by Manpower “free of charge” to both clients and candidates. Manpower San Diego currently offers staffing for many of the local hospitals, medical centers and group practices, to include medical, dental and optometry.
Manpower has always placed a major emphasis on customer service, and today more than ever, interpersonal “soft” skills have become just as valuable as technical skills. Clients are demanding candidates who are creative thinkers, effective communicators and quick problem solvers. Manpower realizes the importance of meeting this quality demand. Our associates and our permanent staff must have the interpersonal skills to deliver excellent service to our clients, our clients’ customers and patients, and to their co-workers. To enhance our customer service, as mentioned above, now all healthcare employees will receive specific customer service training that is patient oriented, to help them understand the demands on healthcare facilities today. This specialized training will enhance every employees’ ability to contribute positively to the healthcare organization where they go to work and make them an invaluable asset to that employer.
About Manpower San Diego
Manpower of San Diego was started in 1977 and is owned by Phil Blair and Mel Katz. The franchise consistently ranks as one of the largest employers in San Diego and southern Riverside Counties and supports businesses through their six local offices. Each day, Manpower has approximately 3,000 skilled associates on jobs in office, retail, industrial, technical and healthcare areas. All Manpower offices are registered and certified to ISO 9002 by the Quality Management Institute (QMI). ISO 9002 is one of five standards associated with the ISO 9000 series, the international standard of quality for all businesses.
CONTACT:
MJE Marketing Services
Mike Chalker, 619-682-3841
[email protected]
KEYWORDS: United States North America California
INDUSTRY KEYWORDS: Education Practice Management Health Hospitals Professional Services Human Resources Training
MEDIA: