Kaiser Permanente Receives 4 Stars in Quality of Care and Member Satisfaction

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marissa.jimenez@kp.org

For the fifth consecutive year, in California receives 4 stars — the highest possible — in overall quality of care and member satisfaction, according to the 2013 HMO Quality Report Card from the .

The annual HMO Quality Report Card gives California consumers side-by-side comparisons of the largest HMO health plans in the state, ranking them on several national quality-of-care and member care experience measures that have immediate and long-term implications on their health.

This year, Kaiser Permanente Southern California continues to maintain 4 stars in the “HMO Provides Recommended Care” category, which measures overall quality of care comprised of asthma and lung disease care, cancer screenings, diabetes care, heart care and maternity care, among other quality-of-care measures.

Kaiser Permanente Southern California continues to sustain 4 stars in the “Patients Rate Their HMO” category, which measures overall member satisfaction with their health plan.

Both Kaiser Permanente in Southern and Northern California earned 4 stars in these two categories, outperforming other California health plans in clinical quality as measured in the 2013 HMO Quality Report Card.

“Kaiser Permanente Southern California is passionate about developing services and programs aimed at helping all our members reach their optimum health, whatever their age or current health status,” says , MD, executive medical director of the Southern California Permanente Medical Group. “Year after year, our committed physicians and staff, integrated health care system, leading-edge technology and innovative treatment programs ensure we maintain our focus on continuously providing high-quality health care so each and every member will know that we are here to help them achieve their best personal total health.“

“These results reflect the commitment of our dedicated physicians and staff to providing patient-centered quality care as we continue innovating new strategies to consistently elevate the member experience to the next level,” says , MD, MPH, MACP, group president for Kaiser Permanente Southern California and Kaiser Permanente Hawaii. “Our path towards ongoing progress is firmly guided by doing what is best for the member. This is why we are a leader in the health care marketplace and a strong presence in the communities we serve.”

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, our mission is to provide high quality, affordable health care services to improve the health of our members and the communities we serve. We currently serve more than 3.5 million members in Southern California. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: .