nPhase
Webinar: Using Interactive Notifications to Improve the Patient Experience and Increase Revenue Opportunities

Now available on-demand

In the new era of customer care, proactive operations using mobile technologies are essential for differentiating healthcare institutions, providing a better patient experience at each point of contact, and improving business performance.

While many companies lack the proper resources and guidance required to understand and effectively navigate the changing landscape, forward-thinking healthcare organizations are implementing care-focused notifications programs as an integral part of their business operations and competitive strategy. They have embraced the reality that greater focus on the patient experience is critical for retention, growth, branding, and—ultimately—profitability.

By utilizing multimodal, event-triggered SMS, voice, and email notifications, healthcare institutions can proactively communicate with patients, agents, partners, and other stakeholders whenever required.

Join Scott Schneider, product manager of Notifications Service at OpenText EasyLink, and Jack Nightingale, notifications sales engineer, as they provide an insightful look at how healthcare organizations can improve their customer service using interactive notifications. They will present a high level overview of how a cloud-based, interactive notifications strategy utilizes event-triggered SMS, voice, and email to create an enhanced operations strategy for the provider, and a personalized experience for the patient.

Agenda:
  • Cloud communications in today's adaptive enterprise
  • Notifications applications for hospital and clinical operations
  • How leading healthcare organizations are using proactive, multi-channel campaigns
  • How to integrate messaging into your business systems
  • Criteria for selecting an outsourced notifications service provider


Who Should Attend:
  • CIOs
  • CTOs
  • VPs and Directors, Information Technology and Services
  • VPs and Directors, Patient  Service/Customer Care
  • VPs and Directors, Business Process Outsourcing
  • VPs and Directors, Finance
  • VPs and Directors, Retention
  • VPs and Directors, Telecommunications
  • Other executives responsible for patient and stakeholder communications


Speakers:
Scott Schneider, Product Manager, Notifications Service, OpenText Corporation
Scott Schneider is product manager, Notifications Service for OpenText EasyLink. He has held roles in product management for over 20 years and has extensive expertise in cloud-based notifications solutions, product management, and product marketing.
Jack Nightingale, Sales Engineer, Notifications Service, OpenText Corporation
Jack Nightingale is sales engineer, Notifications Service, for OpenText EasyLink. He has been a sales engineer in the Software as a Service (SaaS) / cloud-based messaging industry space since 1997, working for Xpedite, AT&T, Premiere Global Services and EasyLink Services International Corporation.