Clear, comprehensible instructions to patients at the time they are discharged from the emergency department can keep those patients healthy and out of the hospital. Too often, however, emergency department discharge instructions are neither clear nor comprehensible. The result? Confused patients and overburdened emergency room staff. Patients need information presented in their language, at their literacy level, in a manner that encourages them to look at it. The material needs to be accurate, current, and easy to access for providers and patients, both of whom are likely to be overwhelmed.

It sounds elementary, but studies abound demonstrating otherwise. There are exceptions. For example, Krames’ Exit-Writer lets clinicians give patients customizable, easy-to-follow discharge instructions. Such solutions, however, are not broadly deployed, resulting in potentially dangerous situations.

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