3 secrets to achieving consumer-centric care

The first steps to delivering consumer-centric healthcare involve reducing wait times, improving the customer experience and giving patients more options in how they receive care, according to an article at Physician's Money Digest.


High out-of-pocket expenses, narrow insurance networks send more patients to ERs

Patients with health insurance are ending up in the emergency room after delaying care because of high out-of-pocket costs including deductibles and co-insurance, a survey by the American College of Emergency Physicians found.


Wisconsin hospital uses social workers to reduce ER 'frequent fliers'

A pilot project at Milwaukee, Wisconsin's Aurora Sinai Medical Center seeks to divert emergency room "super-users" through the use of social workers, National Public Radio reports. Over the first four months of the program, ER visits among participants dropped by 68 percent and costs dropped from $1.5 million to $440,000.

How Sacramento's busiest ER cut wait times to half the national average

One of California's busiest emergency departments has cut wait times by hours and to far below the national average thanks to "lean" methodology, according to Healthcare Informatics.

Success of community health programs hinges on thoughtful design

Community health workers can play an invaluable role in keeping patients out of the hospital and at work or school, as long as programs are well-designed, according to an article from Kaiser Health News.

Why don't doctors and nurses have more healthy lifestyles?

Doctors and nurses suffer from obesity, diabetes and heart disease only slightly less than the general population, according to a study published in the Mayo Clinic Proceedings

Fight back against workplace bullying with education, culture of accountability

Eliminating the dangers of workplace intimidation, harassment and other bullying behaviors requires a multi-pronged approach that emphasizes employee education as well as creating a culture of accountability, according to experts.

Seattle Children's leads nation's hospitals in positive tweets

Seattle Children's Hospital leads the nation's hospitals in an analysis of positive mentions on Twitter by the website

Hospital-community partnerships require all stakeholders to understand community benefit

As healthcare increases its focus on value-based models and preventive care, how to address the socioeconomic determinants of health often comes under the microscope. In light of this, it is vital that hospitals and healthcare providers partner with community institutions, but such initiatives will only succeed if both sides understand the stakes, according to a Health Affairs blog post.

Look internally to groom your next hospital CEO

Hospitals and health systems demand a lot from their leaders. Chief executive officers must be humble, compassionate, interact and engage with staff, have experience with finance as well as data and analytics, be willing to change and embrace new management models and have clinical expertise. It's no wonder that CEO turnover remains high.

Hospital attempts to close primary care residency to boost margins

New York's Presbyterian Hospital recent announcement that it would close its family medicine residency program sent shockwaves through not just the room in which 30 trainee doctors were fired, but through the healthcare industry and mainstream media at large. The backlash was so powerful that the hospital reversed its decision three hours later. 

Rural healthcare crisis: 13% of rural hospitals could close

The rural healthcare crisis may be worse than previously thought, with nearly 13 percent of rural hospitals nationwide vulnerable to closure, according to a new report.

How nurses, pharmacists can improve palliative care

Both nurses and pharmacists can play key roles in consulting with patients and their families about palliative care and then managing that care, two new studies show.

Better outcomes require leaders to update their management styles

Hospitals' management systems are often left out of discussions about how to cut costs and improve outcomes, but they are a vital factor in such efforts, according to a Harvard Business Review blog post.

ICD-10: What the new code set means for payers and providers [Special Report]

In this special report, FierceHealthcare looks at the steps payers and providers must now take to fully transition to the new code set and what the future holds

College campuses can teach hospitals how to prevent workplace violence

Hospitals are vulnerable to violence threatening the safety of patients and employees for a variety of reasons, but they can mitigate these risks by adopting strategies used on college campuses, according to an article from Business Insurance

Healthcare leaders need humility and compassion to succeed

The hottest trend in management is one of the most fundamental values of humankind: humility. Increasingly, top executives find that they lead most effectively from a position of humility and a willingness to listen to the needs and opinions of others, according to an article published in the Wall Street Journal. 


Amid mixed news for Medicare ACOs, experts fear model is 'unsustainable'

Experts disagree on the effectiveness of Medicare's accountable care organizations, especially amid yet another high-profile departure from the Pioneer ACO program--this time from Dartmouth-Hitchcock Health System.

Never events: Better measures needed to eliminate medical mistakes

To achieve meaningful patient safety reform and reduce preventable "never events," the healthcare industry must reassess the way it measures medical mistakes to get a more accurate picture of the extent of the errors, according to a Harvard Business Review blog post.

Healthcare stereotyping can negatively affect patient outcomes

Stereotyping patients according to their age, race, weight, socioeconomic status, gender or other factors can have negative impacts on their health, according to new research.