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Happy Fierce Friday!

While you're digesting your Thanksgiving turkey, please enjoy a collection of some of our favorite features from 2014, including special reports, original interviews and columns you may have...

Optimize patient flow: The key to reducing readmissions

Despite many hospital's efforts to reduce readmissions, penalties for excessive readmissions reached an all-time high this year. The Centers for Medicare & Medicaid will levy fines to 2,610...

Patient experience: Personal philosophy, leadership drive improvement

Improving the patient experience is more than a business mission for Michael Macht-Greenberg, Ph.D. It's personal. As a trained psychologist, the vice president of patient access services...

Ebola: Legal implications for hospitals, healthcare workers

To find out the legal implications Texas Health Presbyterian Hospital in Dallas may face in the wake of the latest Ebola-related incidents--and the legal rights of the medical workers who face the greatest risk as they care for patients with the illness--FierceHealthcare spoke with Karen Evans, R.N., J.D., an attorney with the Johnnie Cochran Law Firm in the District of Columbia.

Paul Keckley: New non-partisan resource center may help change, improve healthcare policies

Accountable care organizations, the future of academic medicine and cost-reduction strategies are among the topics that the new Navigant Center for Healthcare Research and Policy Analysis, a...

Hospitals must define patient experience

In my most recent Hospital Impact blog, I reinforced the simple, but significant need to focus on three Ps of patient experience, offering that at the core of this idea is the central purpose on which an organization builds its experience effort.

Joan Rivers' death and end-of-life care, informed consent and risk of routine procedures

The circumstances that led to Joan Rivers' death--and whether an error occurred at the outpatient center where she reportedly had an endoscopy to determine what was wrong with her vocal chords--are still unclear, according to the New York Magazine. But the complications she experienced and her death raise important healthcare considerations for hospitals, clinicians and patients.

5 healthcare marketing lessons from the ALS ice bucket challenge

I first learned about the ALS ice bucket challenge earlier this month when a friend posted a video of herself on Facebook accepting the challenge in honor of Peter Frates, credited by many as the...

Robin Williams' suicide shines spotlight on depression, healthcare services and treatment options

I'll never forget my first--and only--panic attack. About 18 years ago, while driving over the Tobin Bridge that crosses the Mystic River in Boston to head home after covering a healthcare...

There's no place for disruptive behavior in healthcare

Has the healthcare industry gone too far in cracking down on disruptive behavior? Is it okay for doctors to be rude, dismissive and act like jerks if they have superior surgical skills? Those are the questions raised this week in an article that explored whether the patient satisfaction movement has gone too far and perhaps, in some cases, disruptive physicians aren't so bad.