Has the healthcare industry gone too far in cracking down on disruptive behavior? Is it okay for doctors to be rude, dismissive and act like jerks if they have superior surgical skills? Those are the questions raised this week in an article that explored whether the patient satisfaction movement has gone too far and perhaps, in some cases, disruptive physicians aren't so bad.
This week FierceHealthcare covered a story that struck a nerve with readers, raising questions about social media use, HIPAA, the bias shown to doctors versus nurses and firing practices at hospitals. In case you missed it, an emergency room (ER) nurse in New York was fired after posting a photo of an empty trauma room after clinicians saved the life of a man hit by a subway train.
I recently attended a gathering with many healthcare professionals and was saddened to hear one of the participants state, "My managers have checked out. They are doing what is minimally required and are biding time until their retirement."
Last weekend, I attended the Newburyport Literary Festival. Best-selling novelist Andre Dubus III offered the following advice to a budding author who asked how to overcome writer's block: "Change your point of view"--a technique authors use to filter the events through another character. It seems much easier in fiction than in real life. We hold onto our perspectives like ideals, self-portraits that separate us from others, as if letting go of them would strip us of our identities.