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Non-clinical care coordination process improves discharge process, reduces readmission

In case you missed it, this week FierceHealthcare ran a story about the success of a pilot program at three Pennsylvania hospitals that had non-clinical patient navigators help patients gain access...

Healthcare reform, rising costs: A conversation with Paul Keckley about America's 'Bitter Pill'

Journalist Steven Brill has been making the rounds promoting his new book, "America's Bitter Pill: Money, Politics, Backroom Deals and the Fight to Fix Our Broken Healthcare System."...

Leadership support central to long-lasting hospital change

This year I had the privilege of interviewing many hospital and healthcare executives about leadership strategies and the challenges the industry faced in the wake of healthcare reform, Medicare...

Optimize patient flow: The key to reducing readmissions

Despite many hospital's efforts to reduce readmissions, penalties for excessive readmissions reached an all-time high this year. The Centers for Medicare & Medicaid will levy fines to 2,610...

Patient experience: Personal philosophy, leadership drive improvement

Improving the patient experience is more than a business mission for Michael Macht-Greenberg, Ph.D. It's personal. As a trained psychologist, the vice president of patient access services...

Ebola: Legal implications for hospitals, healthcare workers

To find out the legal implications Texas Health Presbyterian Hospital in Dallas may face in the wake of the latest Ebola-related incidents--and the legal rights of the medical workers who face the greatest risk as they care for patients with the illness--FierceHealthcare spoke with Karen Evans, R.N., J.D., an attorney with the Johnnie Cochran Law Firm in the District of Columbia.

Paul Keckley: New non-partisan resource center may help change, improve healthcare policies

Accountable care organizations, the future of academic medicine and cost-reduction strategies are among the topics that the new Navigant Center for Healthcare Research and Policy Analysis, a...

Hospitals must define patient experience

In my most recent Hospital Impact blog, I reinforced the simple, but significant need to focus on three Ps of patient experience, offering that at the core of this idea is the central purpose on which an organization builds its experience effort.

Joan Rivers' death and end-of-life care, informed consent and risk of routine procedures

The circumstances that led to Joan Rivers' death--and whether an error occurred at the outpatient center where she reportedly had an endoscopy to determine what was wrong with her vocal chords--are still unclear, according to the New York Magazine. But the complications she experienced and her death raise important healthcare considerations for hospitals, clinicians and patients.

5 healthcare marketing lessons from the ALS ice bucket challenge

I first learned about the ALS ice bucket challenge earlier this month when a friend posted a video of herself on Facebook accepting the challenge in honor of Peter Frates, credited by many as the...