In my most recent Hospital Impact blog, I reinforced the simple, but significant need to focus on three Ps of patient experience, offering that at the core of this idea is the central purpose on which an organization builds its experience effort.
The circumstances that led to Joan Rivers' death--and whether an error occurred at the outpatient center where she reportedly had an endoscopy to determine what was wrong with her vocal chords--are still unclear, according to the New York Magazine. But the complications she experienced and her death raise important healthcare considerations for hospitals, clinicians and patients.
Has the healthcare industry gone too far in cracking down on disruptive behavior? Is it okay for doctors to be rude, dismissive and act like jerks if they have superior surgical skills? Those are the questions raised this week in an article that explored whether the patient satisfaction movement has gone too far and perhaps, in some cases, disruptive physicians aren't so bad.
This week FierceHealthcare covered a story that struck a nerve with readers, raising questions about social media use, HIPAA, the bias shown to doctors versus nurses and firing practices at hospitals. In case you missed it, an emergency room (ER) nurse in New York was fired after posting a photo of an empty trauma room after clinicians saved the life of a man hit by a subway train.
I recently attended a gathering with many healthcare professionals and was saddened to hear one of the participants state, "My managers have checked out. They are doing what is minimally required and are biding time until their retirement."